Term Footwear

Browse our style options and decide on the perfect children's shoe or boot for your child. Specify the size from the options available and then click 'Add to Cart'. From here you can continue shopping by clicking on 'Back to Shopping' or if you wish to complete your purchase click 'Checkout'. Follow the instructions and your purchase will soon arrive at your door!

Click on 'Forgot your password' on the 'log in' page and follow the instructions to enter your email address. You will receive an email with a new password to enter and gain access to your account.

Our website payment is made via Shopify checkout and offers various payment methods including Google pay and Klarna. All payment options accepts all major credit and debit cards.

Please contact us on 01202 578 900 or at [email protected] to advise us if you wish to cancel your order before dispatch. If you have already received your order and wish to cancel it, you must inform us that you wish to do so within 14 consecutive days of receiving the order - this timeframe includes weekends and public holidays. You must then return the goods in the same condition in which you received them and at your own risk. We aim to refund within 5 working days of the goods being received.

Occasionally, due to unexpected demand, certain items may be out of stock. We receive regular deliveries from the factories, so it usually won't be long until your size is available. Please contact us on 01202 578 900 and we can advise you on when to expect your favourite children's shoe or wellington boot to be back in stock. NB: orders are not confirmed and payment will not be taken until they are dispatched. We strive to only show available sizes online but on rare occasions we may discover the item you have ordered is out of stock at the point of dispatch. If this happens, we will notify you by email as soon as possible and your order will be cancelled. Your credit/debit card will of course not be charged.

If you have not received your parcel 3 working days after the date of dispatch, please contact our Customer Services department on 01202 578900 or email [email protected] - quoting your order number

Please include any special delivery instructions in the comments section during the order process and we will endeavour to include them in our dispatch notes. It may not always be possible to adhere to delivery instructions but we will always do our best to get your order to you quickly and safely.

Any goods purchased through www.termfootwear.com, must be returned to termfootwear.com. Similarly, goods purchased from any of our stockists must be returned to that specific stockist as the legal contract of sale is with them and not us. To return items ordered from our website, you must email us your intention to do so along with your order number within 30 consecutive days of receiving the order – this includes weekends and public holidays. You must return the goods in the same condition in which you received them. To return the items, please complete the returns form in your original parcel, package the goods up, and take the parcel to your local Post Office. Our standard order delivery is free however the cost of return postage is payable by you, the customer returning the goods. We recommend obtaining proof of postage as you are responsible for the goods until they reach our warehouse. Please refer to our returns policy for our full terms and conditions regarding items to be returned. Should you no longer have the relevant paperwork please email [email protected]

Absolutely. Just Contact Us to let us know that you wish to exchange your children's shoes and as soon as we receive your return (see above) we will happily send you one replacement pair, free of carriage charge. If you cancel your order with us within fourteen days of receipt, according to our standard policy, you will receive a refund for the full cost of the shoes.

We will process your refund immediately if possible and aim to do so no longer than within 5 working days of the goods being received at our warehouse. Some banks will take a few days to return the money to your account. If you think you should have received your refund but haven't, please email [email protected]

Please refer to our handy size conversion chart. https://termfootwear.com/pages/size-guide

The template we provide on our size guide page should only be regarded as a guide for fitting shoes - it provides a good starting point for ordering children's school shoes online. Different styles of footwear will fit different foot shapes differently. Also, the type of fastening will contribute to the best fit for each individual child's feet. All this has to be taken into account when fitting shoes and sometimes the shoe ordered will differ in size to the original measurement. This is why we offer our simple exchange policy.

Please refer to our handy Size Guide and follow the instructions. We have attempted to provide customers with the best tools for measuring your child's correct shoe size in order to accurately make online orders, but we stress that our sizing instructions do not guarantee your shoes will be the perfect size. We understand that every child's foot is different and measuring for children's school shoes can sometimes go wrong - even with our guides. So if you receive your children's shoes and the size isn't perfect just Contact Us to let us know that you wish to exchange your children's shoes and as soon as we receive your return we will happily send you one replacement pair, free of carriage charge to UK addresses. However, we regret we cannot cover the postage costs involved in returning the shoes to our warehouse.

There is no exact answer to this question. The lifespan of any shoe is dependent on the activities they are subjected to and the care they are given. The vast majority of children's shoes should become outgrown before they become outworn. However, for the purposes of our returns policy we define the acceptable period of time for children's shoes to remain in good condition as three months. Your statutory rights are unaffected.

Term leather shoes are made using high-grade materials and are fully dyed-through, which means that the colour is not just on the surface but runs all the way through the leather. Therefore if the surface is scuffed off, the colour underneath will be similar and minor scuffs can be touched up with a good polish. We recommend polishing Term shoes once a week to maintain the leather's qualities. On darker leathers such as black, brown or navy, the easiest way to conceal minor scuff damage and help your child's shoes to keep their good looks for longer is with regular polishing. NB: Never apply polish or cleaner to shoes or boots that are wet or damp. My child has very sweaty feet, which shoes are best for them? Leather shoes are always better for children's feet as the natural material offers increased breathability. Our leather school shoes also have a special lining that allows air to circulate round the feet from inside the shoe. The average child's feet perspire up to an eggcup full of moisture per day, but a small percentage of children perspire more than this. It will help to promote good foot health if your child wears their school shoes with socks or tights with a high cotton content. We also recommend that children's shoes are given adequate airing time when not in use. NB: on some occasions, excessive salt in a child's perspiration can react to the dye used in the tanning process, causing dye to transfer onto socks.

Term leather shoes are made using high-grade materials and are fully dyed-through, which means that the colour is not just on the surface but runs all the way through the leather. Therefore if the surface is scuffed off, the colour underneath will be similar and minor scuffs can be touched up with a good polish. On darker leathers such as black, brown or navy, the easiest way to conceal minor scuff damage and help your child's shoes to keep their good looks for longer is with regular polishing. NB: Never apply polish or cleaner to shoes or boots that are wet or damp.

Our aim is to supply high quality products to all our customers, and to provide excellent service to those who purchase from us online. However, if you wish to formally register a complaint you can contact us by any of the following methods: Use the Contact Form on our website Email us: [email protected] Write to us: Sharon New, New Brands Limited, 17 Factory Road, Upton, Poole, BH16, 5SN, UK. We endeavour to respond to all complaints within 2 working days of receipt. However, please be aware that depending on the nature of your enquiry, it may take up to several weeks for resolution.