John Hacklings success with Vigo Software’s Digital Signature Capture
John Hackling (Transport) Ltd is a privately owned business established in 1969, offering modern warehousing facilities and an extensive fleet of vehicles. Hackling Transport is a founder member the revolutionary dedicated pallet delivery service 'Palletline', a national distribution network giving access to 70 member companies and a fleet in excess of 5,500 vehicles.
Hacklings has been a valued customer of Vigo Software since 2001 utilising Vigo TMS Haulage, Online Job Entry, Bay Manager, POD Scanning and integrated Vehicle Tracking solutions. In June 2008 this was complimented when they introduced Vigo’s innovative Digital Signature Capture (DSC); the solution written by Vigo for the Palletline Network.
Hacklings report; ‘Our software provider Vigo ensured that the move to DSC was seamless, an informative and practical training package was delivered ensuring that we were always confident of the technology as well as complete back up’
In today’s highly competitive Haulage market, differentiation of service is essential to stay ahead in the industry which is where DSC comes into force offering a USP and a leading edge. This is a real time web-based system allowing consignments to be traced, tracking right through the supply chain to the point of delivery. Jobs are shown in their planned order. Simple buttons are finger depressed by the driver to indicate that they have arrived, completed the job and departed. Functionality is available to photograph and/or scan the barcode at point of delivery to ensure that the right load has been delivered.
Direct capture of signatures is supported, with all information being transmitted back to the main system immediately, or if there is no GPRS signal, as soon as the equipment comes back into range. POD Signatures are available on a Vigo supplied website almost immediately.
Hacklings, chose the new Ikôn rugged PDA (personal digital assistant) from Psion Teklogix as recommended by Vigo. This device has a compact and powerful design with robust built-in functionality delivering increased productivity and efficiency by enabling a host of advanced mobile applications to be carried out from a single unit along with a 5000mAh (13 hour) battery
“We chose the Ikôn because we wanted a device that would see us through the next stage of our development, we were not looking for a quick fix just for today. With a clear vision of our future needs, we are happy that the Ikôn will provide a robust and cost effective solution for the needs our customers and ourselves. In short a robust, cost effective user friendly device with future proof technology” says Mark Jones, Palletline Manager of Hackling Transport.
“We now see real cost savings and improved efficiency and real time POD information gives the customer what they have always expected but never actually received. We can give our customers the information they need without the time consuming chain of telephone calls previously required. We are now seeing major reductions in paper usage and telephone calls resulting in overall time and cost savings” he added.
Amongst the benefits offered by this new solution is enhanced customer service, improved communications, increased efficiency and customisation of service “It enables us to give our customers accurate and reliable information. A customer does not have to wait on hold while we ' phone the driver’; a simple look at the screen gives instant access to the information” comments Mark.
Keith Taylor, managing director of Vigo Software, adds “Vigo software enables the final link in track and trace to be completed providing a true end-to end-solution changing this offering from vehicle tracking to actual job tracking. In the battle for survival in such a competitive market where profit can sometimes be dependant on cost savings, it will be the companies that embrace new technology to link all of their systems who will ultimately succeed”.
“A major change in our operation has been implemented and left us wondering 'how we ever managed without it'. Drivers, Customers and Traffic office have embraced the technology and are amazed by its ease of use. For me it is the most exciting sales tool I have been given in years!” concludes Mark Jones.