I-COG are UK leaders in Conversation Management.
provide you with the fastest, most ethical, cost-effective desktop
screening process fo all of your claims. Therefore, claims are returned
to you immediately via our robust reporting system for either early
settlement or for further proactive evidence gathering. We have the
investigative and surveillance services to gather all the required
intelligence and information for you, leaving you more informed in a
shorter overall time period. In summary, we can help significantly
reduce the life of your claim and help cut your costs by using our 'one
Conversation Management is an approach designed to facilitate the
creation of an ethical working relationship with any person - and to
obtain maximum disclosure and results. It also enables the accurate
capture of detail and is applicable in any customer facing role.
Management is designed to support the fast track assessment of risk,
the detection of deception and, where identified, the effective
management of those with dishonest intent.
Conversation Management uses proven applied psychological techniques and unique ‘active listening skills’ to:
- gain full disclosure of detail
- capture of information and further intelligence
- accurately identify potentially deceptive behaviour
- influence the customer’s subsequent actions
- manage emotionally charged conversations
- gain the commitment of those initially resistant
- build rapport and secure results
- provide ethical escape routes and bring about faster resolution
purpose in encouraging maximum disclosure and securing client results,
Conversation Management in the hands of the well trained and motivated
user has a number of applications that will be of major benefit. Its
effective use can save and recover millions of pounds.
provide exceptionally effective in-house training to enable you to
deliver more consistently and more effectively. We provide 3 levels of
Dependent on your requirement and skill
level, pre and post course benchmarking and thorough quality assurance
is essential to ensure all learning is sustained. This ensures
consistent performance for you and your organisation.
- Level 3 - Awareness Training
- Level 2 - FNOL Conversation Management Training
- Level 1 - Advanced Conversation Management/Challenge Interviews
smarter and faster approach, I-COG offer outsourced desktop solutions to
validate claims, deal with complaints and dispute resolution, manage
arrears, recover assets and investigate fraud.
also uniquely qualified in the complex and technical area of 'Active
Listening Skills' - and this is the real core of successful Conversation