Interviewing really is an art - and here at I-COG we know our business
inside out. You are therefore in very experienced hands.
Cognitive Interviewing is different in its application to Conversation Management.
linear process, Cognitive Interviewing is a procedure designed for use
in a structured interview format, whether it is face to face or over the
phone. It is normally more appropriate for witnesses and victims in
recalling specific facts, but shares the same ethics as Conversation
of Cognitive Interviewing is to assist the interviewee in mentally
putting themselves at the ‘scene’ to help probe and gather more
information about the reported incident. It is a process that is so well
designed that if followed correctly can ‘trigger memories’ that would
normally be left untouched.
it also has great power in its ability to highlight areas of concern
that require further probing. These areas will clearly show major
discrepancies. It is these discrepancies that save our clients millions
well versed in the psychology of fraudulent behaviour, we are able to
identify with ease signs of dishonesty when utilising this process and
as such can provide ethical escape routes to maintain the integrity of
renowned experts in the field of Cognitive Interviewing and have
designed their manual of best practice which provides users not only
with the mechanics of its application, but also how to further advance
in this complex area.
application has been used in commercial areas such as employee
screening, claims validation, education, healthcare, situational
interviewing and employee screening.
provide both outsourced services for clients and have designed ‘off the
shelf’ courses as well as having the resource ability to design a
completely bespoke approach.