This practical, one-day course takes participants though the process of
preparing for a meeting, listening actively, checking understanding, identifying
the relevant information, summarising the key points and producing the final
The workshop is highly participative with activities, games and paired
exercises. It culminates in a series of meetings to enable participants to both
demonstrate listening skills as well as take notes. All the activities, whilst
challenging, will take place in a confidential and supportive environment.