Conflict Managment course - 100 hour distance learning course

By: ACS Distance Education  23/06/2013
Keywords: Distance learning, conflict management, correspondence courses

Conflict Management Course There are eight lessons in this course, as follows: 1. Conflict Management and Anger What is Conflict Conflict Handling Techniques Conflict Handling Styles Comparing Strategies to Handle Conflict Scope and Nature of Anger Approaches to Hanling Anger Anger Management Techniques Dealing with Anger in Yourself and Others 2. Listening Channels of Communication Stages of Listening Obstacles to Listening Empathic Listening Ground Rules for Listening Listeners in Control Emotions Traps for Listeners 3. Negotiation Scope and Nature of Negotiating The Establishment Group The Community Group Bargaining in Negotiations Win-Win Bargaining or Integrative Bargaining Being a Skilled Negotiator The Joint Problem Solving Approach Writing a Brief Guidelines Negotiating Mistakes Dealing with Difficult People Finding a Solution 4. Mediation What is Mediation When is Mediation Called for The Mediators Role The Mediation Process Team Work Mediation Model Alternative Dispute Resolution 5. Facilitation Scope & Nature of Facilitation Preparing the Facilitation Meeting Attributes of a Good Facilitator Stress and the Fight or Flight Response Symptoms and Effect of Stress A Stress Management Response Program 6. Balance of Power Problems with Negotiation Problem of Re-entry Balance of Power Dealing with Power Imbalance Verbal Bullying Asking Questions Information and Experience Agenda Setting Role Playing Needs Exploration Ending a Meeting 7. Discussion and Group Work Group Conflict Management Exercises Anger Exercises Listening Exercises Negotiation and Mediation Exercises Joint Problem Solving Exercises Role Play Exercises Conducting Structured Exercises in Small Groups What to Avoid Evaluation 8. Crisis Analysis and Responses Nature and Scope of a Crisis Response to Crisis Guidelines Interventions Principles and Goals of Crisis Intervention Crisis Intervention Techniques Debriefing Aims Describe the nature of human conflict and ways to manage it. Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques. Define negotiation and discuss the process of negotiation Define mediation and discuss the process of mediation Define facilitation and discuss the process of facilitation Discuss problems that may arise through negotiation, in particular, balance of power and its connotations Explain the importance of working in groups as a means of learning how to deal with group conflicts Explain ways of understanding and dealing with different types of crisis. Find out more at http://www.acsedu.co.uk/Courses/Psychology/CONFLICT-MANAGEMENT-BPS201-366.aspx

Keywords: conflict management, Conflict Management Course, conflict management distance learning course, correspondence courses, distance education, Distance learning, Study Courses,

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