CONFLICT MANAGEMENT – Distance Learning Course

By: ACS Distance Education  27/08/2013
Keywords: Distance learning, correspondence courses, distance education

There are eight lessons in this course, as follows: 1. Conflict Management and Anger • What is Conflict • Conflict Handling Techniques • Conflict Handling Styles • Comparing Strategies to Handle Conflict • Scope and Nature of Anger • Approaches to Hanling Anger • Anger Management Techniques • Dealing with Anger in Yourself and Others 2. Listening • Channels of Communication • Stages of Listening • Obstacles to Listening • Empathic Listening • Ground Rules for Listening • Listeners in Control • Emotions • Traps for Listeners 3. Negotiation • Scope and Nature of Negotiating • The Establishment Group • The Community Group • Bargaining in Negotiations • Win-Win Bargaining or Integrative Bargaining • Being a Skilled Negotiator • The Joint Problem Solving Approach • Writing a Brief • Guidelines • Negotiating Mistakes • Dealing with Difficult People • Finding a Solution 4. Mediation • What is Mediation • When is Mediation Called for • The Mediators Role • The Mediation Process • Team Work • Mediation Model • Alternative Dispute Resolution 5. Facilitation • Scope & Nature of Facilitation • Preparing the Facilitation Meeting • Attributes of a Good Facilitator • Stress and the Fight or Flight Response • Symptoms and Effect of Stress • A Stress Management Response Program 6. Balance of Power • Problems with Negotiation • Problem of Re-entry • Balance of Power • Dealing with Power Imbalance • Verbal Bullying • Asking Questions • Information and Experience • Agenda Setting • Role Playing • Needs Exploration • Ending a Meeting 7. Discussion and Group Work • Group Conflict Management Exercises • Anger Exercises • Listening Exercises • Negotiation and Mediation Exercises • Joint Problem Solving Exercises • Role Play Exercises • Conducting Structured Exercises in Small Groups • What to Avoid • Evaluation 8. Crisis Analysis and Responses • Nature and Scope of a Crisis • Response to Crisis • Guidelines • Interventions • Principles and Goals of Crisis Intervention • Crisis Intervention Techniques • Debriefing Find out more at http://www.acsedu.co.uk/Courses/Psychology/CONFLICT-MANAGEMENT-BPS201-366.aspx Or email us at [email protected] for more information

Keywords: correspondence courses, distance education, Distance learning, Study Courses

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