BED & BREAKFAST MANAGEMENT – Distance learning course

By: ACS Distance Education  17/08/2013
Keywords: Distance learning, correspondence courses, distance education

This subject has seven lessons: 1. Introduction to Management & Marketing The Basic Principles of Management The Four Main Steps in Management Understanding Policies Marketing Advertising 2. Facilities and Decor The General Layout The Dining Area The Food Production Area Parking Telephones Cleaning 3. Customer Service Personnel and Service General customer service Staff recruitment, training and induction Orders and instruction Procedures for dealing with orders not carried out correctly Bedroom Service 4. Equipment Principles of Design Safety Risk Analysis Safety Audit Using Audit Forms and Checklists Signs for communication danger Toilet and bathrooms facilities Materials Control Maintenance control 5. Supplying Meals Breakfast timings What to serve (continental or full cooked breakfast) Presentation Dealing with special requirements Serving other meals and snacks Dealing with customer complaints 6. Food Purchasing Effective Purchasing Planning ahead The role of the Purchaser Select your supplier or use your own goods Effective bulk buying Know about following regulations (know the legalities and alcohol licensing). 7. Records and Financial Management Management of guesthouse records Reservations procedures Cancellation procedure The control of accounts Methods of payment Safe deposits Liabilities Productivity Financial records management Insurance Taxation Financial Control Find out more at http://www.acsedu.co.uk/Courses/Hospitality/BED-BREAKFAST-MANAGEMENT-BTR203-339.aspx Or email us at [email protected] for more information

Keywords: correspondence courses, distance education, Distance learning, Study Courses

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