Training, facilitation and coaching

Training, facilitation and coaching from First Class learning and development

By: First Class learning and development  27/09/2009
Keywords: customer service, project management, development


First Class designs and facilitates learning and development to meet individuals’ differing learning styles It often works with organisations to promote a culture in which individuals and teams are focused towards the achievement of business objectives.  We help them to understand their roles, enabling them to prioritise their efforts to maximise personaland business performance.

We support organisations in 6 key areas:

  • Supervisory and Management Development
  • Personal and Team Development
  • Customer Service
  • Employment Law
  • Health and Safety
  • Human Resources

First Class provides solutions.  For example, reducing absenteeism and staff turnover, providing the skills for delegates to recruit suitable individuals, generate better team working, improve customer service, increase sales, or to prepare them to adhere to legislation.  We work with businesses to analyse particular needs and to agree the best way in which First Class can provide support.  This could be training or consultancy but may be an improvement to systems or one to one coaching or support.

Keywords: Absence Management, coaching, communication skills, customer service, development, employment law, Health and Safety, Human Resources, interpersonal communication skills, Interpersonal Skills, Leadership Development, learning, Learning and Development, letter writing, management development, management training, Manual handling, Networking, personal development, presentation skills, project management, Risk Assessment, team building, time management, train the trainer, training with trade unions, Writing For Business,

Contact First Class learning and development


Print this page