Level 2 NVQ - Customer Service

By: Business Impact UK Ltd  19/04/2011
Keywords: business, customer service, diploma

Programme: This Level 2 NVQ Certificate in Customer Service is designed for learners who need to develop or consolidate their skills. Units: Units typically include; giving customers a positive impression of the organisation, promoting additional services or products to customers, processing customer service information, going the “extra mile” in customer service, providing good customer service within the rules and living up to the customer service promise. Target: Any individual that works in a customer service environment e.g. Customer Service Advisor, Contact Centre Operator, Bank / Building Society Customer Advisor. Benefits: • Improved time management • Increased productivity • A reduction in customer complaints • Consistent delivery of customer service excellence within your organisation • Customer queries are dealt with quickly and resolved effectively • Highlights the skill of the workforce to existing and potential customers • Buy into the best methods of working from employees and maybe a starting point for a learning journey *16-18 Fully funded, 19+ Co funded Qualification also available at level 3.

Keywords: business, Continuous Improvement, customer service, diploma

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