Intermediate Apprenticeship in Food & Beverage Services

By: Business Impact UK Ltd  29/04/2013
Keywords: customer service, apprenticeships, Food Operations

 

This is a 9 month programme and all elements must be completed in order to achieve an Apprenticeship in Food & Beverage Services 

This Apprenticeship is designed for people in the hospitality sector working as waiting staff or bar persons.

Listed below are some of the areas within hospitality covered within this framework: 

  • Taking food and drink orders
  • Customer care
  • Maximising sales
  • Clearing tables
  • Preparing and checking bills and receiving payment
  • Setting up the bar area
  • Stocking shelves and refrigerators
  • Serving snacks and alcoholic drinks
  • Glass washing

Functional Skills are transferrable skills which are valued by employers and which give individuals the necessary skills required in the workplace.  They provide a base from which an individual can develop other employability skills.  Functional Skills are tools that enable people to: 

  • Apply their knowledge and understanding in everyday life
  • Engage competently and confidently with others
  • Solve problems in both familiar and unfamiliar situations

The Knowledge Based Certificate provides individuals with the underpinning knowledge required to carry out their role effectively.  It contains information on:

  • Food safety in catering
  • Giving customers a positive impression
  • Principles of customer service in hospitality, leisure, travel and tourism

Knowledge is confirmed through completion of an on-line assessment.

Employment Rights & Responsibilities workbook provides individuals with information about their organisation such as: 

  • Contracts of employment
  • Policies & Procedures
  • Equality & Diversity
  • Data Protection
  • General Sources of Information & Advice

Framework:

Food & Beverage Service

  • Level 2 Diploma in Hospitality Services or Level 2 NVQ diploma in Food & Beverage Service
  • Level 2 BTEC Award in Hospitality & Catering Principles – Food  and Beverage Service 

Beverage Service

  • Level 2 Diploma in Beverage Service
  • Level 2 BTEC Award in Hospitality & Catering Principles – Beverage Service

Additional Mandatory Framework Requirements: 

  • Functional Skills in Maths, & English
  • PLTS
  • Employment Rights & Responsibilities

Keywords: •Advising customers, apprenticeships, customer service, Food Operations,

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