Advanced Apprenticeship in Customer Service

By: Business Impact UK Ltd  24/04/2013
Keywords: customer service, apprenticeships, •Advising customers

This is an 18 month programme and all elements must be completed in order to achieve an Apprenticeship in Customer Service. This Apprenticeship is designed for people working within the Customer Service sector and is suitable for those working as: Customer Service Managers, Coordinators or Team Leaders Below are some of the areas that could be covered as part of the framework: • Leading a team • Communicating with customers effectively • Gathering and analysing customer feedback • Promoting products and services • Keeping records • Using software/office equipment to communicate Framework: • Level 3 NVQ Diploma in Customer Service • Level 3 Certificate in Customer Service Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities *16-18 Fully funded, 19+ Co funded Get Trained, Get Paid, Get Qualified!

Keywords: •Advising customers, •Data and entry, apprenticeships, customer service, Leading a team,

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