8D (Eight Disciplines Problem Solving)
Business Impact UK Ltd
problem solving, Eight Disciplines of Problem Solving
8D is a problem solving tool widely used in the automotive and aircraft sector. It can be used by any company / team to deal with shop floor or customer issues (Voice of the Customer) / problems. It is a structured and methodical way of getting to the root cause of issues.
8D is a methodical tool for solving problems that are recurrent and / or critical, for which the root cause is not known or evident.
Who is it for?
Managers, Team Leaders, Engineers, Technicians and Operating Staff – shop floor / office based as they all have an important role to play in ensuring “Right First Time” to reduce unplanned downtime and defects that meet the customer requirements.
Theory covered includes:
• The History & Development of 8D
• How to develop & use the tool in your business
• Practical application of Brainstorming
• Fishbone Diagram
• 5 Why’s
• Structured approach for resolving issues
• Cross functional teams
• Root Cause Analysis
• Protect the customer
• Voice of the customer
Eight Disciplines of Problem Solving
, problem solving