Customer Service Training Course
Customer Care Training, Customer Service Training Course, Training In Customer Service
This one day training course teaches the skills to identify and meet customer needs and deliver excellent Customer Service, whether face to face or over the telephone. Develop an understanding of why customers complain and how to recover the situation when things go wrong.
The cost of the course is £240 +VAT per person and includes a comprehensive set of notes, tea and coffee.
We run this course at several locations throughout the UK, including: Woking, London, Oxford, Southampton, Swindon, Basingstoke, Bristol, Birmingham, Reading, Nottingham, Basildon, Manchester and Leeds.
To book a place or for more details please visit our website: www.r2training.co.uk
Who should attend?
Anyone working in a customer service environment providing service to either internal or external customers.
Anyone handling incoming and out bound telephone calls.
Benefits for the delegate:
Increased confidence in providing excellent Customer Service.
Improved relationships with Customers.
Manage difficult situations with Customers without being stressed.
Benefits for the organisation:
Achieve a competitive advantage through excellent service.
Build effective Customer Service Chains.
More motivated and capable staff.
Increase levels of Customer Satisfaction.
Objectives of the Programme:
To define Customer Service.
To show the importance of the Customer Service Chain.
To illustrate the Qualities and Key Skills required.
To show how to develop and maintain a Positive Attitude.
To show how to use the telephone effectively.
To illustrate how to use Questions.
To develop active Listening Skills.
To show how to handle Enquiries.
To illustrate how to deal with Complaints.
To demonstrate how to deal with different types of Customer.
To show how to explain unpopular Company Policy.
To show how to write effective letters and emails.
To show how to treat people in your company as Customers.
To show how to maintain Customer Satisfaction.
Course in customer Care
, Course in Customer Service
, Customer Care Training
, Customer Service Training Course
, How to improve your service to customers
, Training In Customer Service