By: Holisys Ltd  08/12/2010
Keywords: strategy, business process, process

How do you know that the tasks you think you have completed are undertaken by competent personnel, and how will you prove it?

This is especially important in highly regulated industries but makes for good practice any any instance.

All competency involves traits common throughout an organisation, for example the ability to problem solve, interpersonal skills & communication, attention to detail etc. For specific tasks or jobs however, you also have qualification and technical aspects; these can be thought of as 'skills', underpinning knowledge and underpinning understanding [of a job, practice or requirement for example].

It is the definition of the competency requirements and ensuring they are met and maintained throughout an organisation that makes this a tricky job!

Keywords: assurance, business process, Excellence, process, strategy