October 2009 sees the tenth anniversary of simPRO’s conception. Germinating from an
idea within the electrical contracting industry, the seed was planted when the
first lines of code for an online scheduling tool were written.
SimPRO Software focus has always been
within the trade service industry and with a vision to bring this great product
to the whole Industry, formed a new executive team. Nolan LeSueur was appointed
CEO of the SimPRO Group and took the challenge of building a small software
company and launching it into the public arena. Today SimPRO Software prides
itself as the emerging force in the electrical services industry. It now
engages staff in all states, has installations in the UK and Ireland, and this
growth has only been possible as the result of collaboration with clients,
providing exceptional client relations and support services.
brand has expanded to include several variants, simPRO Enterprise, simPRO
Lite simPRO Fire and simPRO Mobile. The 500 user
site is anticipated around November this year.
The uniqueness of simPRO is that product development has always been driven by the
user. From inception, SimPRO provided an online user forum where users could
chat with the development team and ask them questions and put forward
suggestions. The result is that every new feature added to the system has come
as the result of a user suggestion or request. This collaboration by the trade
service industry has made simPRO into
the product it is today.
user groups include electrical, plumbing, datacomms, refrigeration, security, air
conditioning and locksmiths. Each has a common need to seamlessly manage
quotes, purchasing, scheduling, job or project management and billing.
With the addition of simPRO Fire we recognised there were specific needs within this
industry. We collaborated with the Industry to create a variant of simPRO specifically for Fire companies
to manage their complex report requirements as well as their projects, with the
option for their customers to receive real-time reporting on critical defects
and programmed maintenance.
These features have also been embraced by
the Electrical Industry to secure maintenance contracts due to their customers
having instant access to all their reporting via the advanced customer portal
that allows their customers to manage every aspect including Planned
maintenance defects and budget management.
what’s new at SimPRO?
Over the last 12 months, there have been
exciting new developments. The first was the launch of multiple Mobility
pen solution that allows anyone who can write the
ability record field notes and send them directly back to the office via their
Digital pens are fast and reliable.
Information is received at the office in PDF and XML format which is directly
uploaded to simPRO Mobile where data can
be reviewed and modified then immediately imported into the job removing many
manual data entry processes. The result is that field reporting is instant,
paperwork loss and duplicate entry are eliminated and jobs can be invoiced
Solution That works in a real-time environment and
utilizes the existing browser on the PDA making it very easy to deploy
and customise for each customer needs, this also allows for a much more
flexible framework for upgrading functionality in one hit. The PDA
application can be setup with different privileges for each employee and has completely
customizable options from job activity reporting to QA and JSA processes.
Mobile solution has all the functionality of the
PDA version and more including quote creation, time sheet reporting, invoicing
from the field and location history access this has been developed specially
for service techs to be able to run their vehicle as a totally independent
service operator with parts, labor billing and stock management synchronized
immediately from the ultra mobile device in the field with simPRO in the office at the same time with the costs of some of
these devices under $400 and touch screen versions available for as low as $900
they are fast becoming a very attractive low cost mobility solution.
Future for SimPRO
SimPRO prides itself on maintaining a
proactive and dedicated team keeping up with latest technologies and ensuring
its customers have the winning advantage over their competitors. the future of SimPRO Software is
exciting with a team of dedicated and talented engineers and consultants who
are highly driven and committed to deliver an unparalleled product within the
trade service industry. Nolan says that he has been blessed with a great team
of individuals who are self driven and have a personal endeavor to see that SimPRO
Software produces product and service’s that they can all be proud. Nolan goes
on to say that the challenge going forward is to maintain the
exceptional level of support and service to our customers while accommodating
the exponential demand and adoption from within the electrical Industry.
Our commitment to the Industry is to help
Contractors realise the full potential of their businesses and deliver the
outcomes they are looking for.