“We are being asked to do extra jobs just because our customers saw one of our staff using the simPRO Pens and want the peace of mind that comes with Digital Pens.”
“Thanks to the simPRO Pens we now have one office person managing the scheduling and job cards for over 40 of our field staff.”
most of the Pen users have been taking up the folder option to store
the pen and the forms Less than 1% of the pens have been damaged or
Although custom form design is available, using the
generic forms has been a great way to kick start using the pens within
the business straight away.
The Service Report (Risk Assessment)
- This form has been popular as it captures the essentials of the
service job including: times, parts, notes, customer details signatures
as well as a simple yet effective risk assessment checklist.
The Service Report (Tax Invoice)
- Similar to the Risk Assessment form, this form captures all of the
essential details but also includes a section to list the price for
each service and captures the payment details including credit cards.
The Service Report (Standard) - This form has room for 20 parts and extra staff but does not have a risk assessment section.
These forms integrate into the simPRO Lite and simPRO
Enterprise systems meaning they are checked for spelling and then with
one click are submitted and the data is imported into the Job
management system without additional data entry.
The Email/Scratch Pad
– This form has been an excellent way to simply draw a diagram of the
job or simply make notes of important details that need to be attached
to a job or simply sent to a predetermined email address without using
a PDA or laptop!
next series of Generic forms introduces the ability to send multiple
photos captured by your Nokia Mobile Phone. The New Generic Service
Reports and Email Pad now have a Photos Taken? Tickbox which will
prompt you to choose the relevant photos for transmission to the office
using the data service provided by your carrier.
button has now been activated on the Service Report – Standard form
with the buttons being added in the other service forms as pictured
below. Existing forms and books will continue to work exactly the same.
Anyone getting new forms printed will get the new versions. Anyone
wanting attachments now will have to get new forms printed. Please be
sure to ask for this feature when you next reorder your service forms.
activate, tick the boxes marked below on each form, complete the
remainder of the form you need to complete and then tick the send box.
You will then see the ‘message’ icon on your phone and hear the message
tone on your phone prompting you to select photos from your phone album
to send. Once the pictures are selected, the phone will send the data
as usual and you will hear the normal tone to confirm your successful
- Attachments only work on Nokia (symbian) phones. It will NOT work on blackberries.
- Sending pictures will increase the data use on the mobile phone plan depending on the size and number of photos sent.
Tuned for the next edition of this news feed – we will be releasing
information about the new Email/Scratch pad with more features to be