Lunch with Richard from Connect Services…
As we sit in a bistro eating lunch, far away from the hustle of
relentless phone calls and away from the sight of desks covered in paper, we
ask the owner of Connect Services – “What prompted you to call simPRO?”
“My main goals in getting into business were financial
independence and lifestyle - spending time with family
and enjoying the weekends! But I didn't know my business
position. We didn't know what we were really doing in
the business. There were invoice discrepancies due to
incorrect information or due to the absence of the right
information! We were worried about staff effectiveness
and stock control. There was confusion with the direction
ofthe business and we didn't know what we were spending
"In business I've always gone forward, never gone
backwards. I heard about simPRO from other electricians
who used it, they loved it and spoke very highly of it. I did
look around at other products, but I'm very happy with
my decision in choosing simPRO. We isolated the urgent
issues I needed to address but simPRO supplied much
more than we needed. It just keeps on giving.
"In simplest terms, I now always feel and have control
of things. As soon as I start getting confused or not sure
what's going on, simPRO helps find the solution."
How are you going with your job and invoice
"It's all there, documented, the discrepancies are no longer
caused by confusion or lack of knowledge and turnover
has improved since installing simPRO; gaining more and
more large contracts and jobs. simPRO gives me the ability
to keep a really tight control over costs.
"I can easily find out what will be costing me and give me
the ability and knowledge to question suppliers why are
you charging me certain prices when in the past you have
charge me another. simPRO is saving me 30% on material
costs which worked out to about $30k in the
Has it helped the visibility of your business
in terms of knowing which direction to steer
"Absolutely I know exactly where I'm at with money, who
lowe, who owes me. I know how to choose the best
customers. Not all business is good business, simPRO
allows us to discern who the right customers are with
our business strengths and ones better passing off to
someone else. I am able to better manage my staff, by
knowing where to send that guy and to what job.
"I now have lunch breaks, and I also now have the time
and money to take clients to lunch. I personally do a bit
in the office but I am comfortable knowing the office staff
are confident and comfortable to use simPRO and to do
the day to day tasks of running the business.
"When I first started I had one tradesman, now have 15
with only one admin staff and I am able to sign off after
30 hours a week."
What's the advantage of Digital Pens and
"I wanted to avoid the cost of a commercial shed - the
boys don't need to come to the office. The pen saves data
entry, just goes straight into the job, keeps costs down. So
easy for the staff to use and its made a real difference in
terms of data entry.
"The Navman Wireless system we have works well
with simPRO - it has effectively doubled the life of my
company vehicles. The savings in cost are paying for
it itself. It gives me even more confidence in my staff
knowing that they are doing the right
What's next for Connect Services?
"Now I have wholesalers wanting my business. They are looking at
ways of how to improve my business. We are 99.9% happy with everything - that's very
What would your business be looking like if you hadn't
taken on simPRO?
"I'd be a lot worse off; my business is now
looking the healthiest it's ever been."