Douglas Jackson are recruting for a Head of Contact Centre, Sales & Retentions

By: Douglas Jackson Limited  03/02/2011
Keywords: Call Centre Jobs, Talent Acquisition, Contact Centre Director


Job Ref: DJMA1243

Job Title: Head of Contact Centre (Sales & Retentions)

Salary: £80-120k base package to include bonus and benefits

An opportunity exists for a strategic level Head of Contact Centre, sales and retentions individual to help define and deliver an enhanced retention and up sell,  x sell strategy, across a large contact centre operation with an organisation that is committed to achieving high performance and service excellence. 

Candidates will need a proven track record within sales and retentions, have experience leading a large contact centre, retentions and sales operation and have an excellent understanding of customer acquisition, customer experience, loyalty and win back. 

The ability to drive performance and employee engagement to deliver exceptional results across a multi sited contact centre both on and offshore, as well as establishing excellent relations across a senior leadership team, obtaining senior stakeholder buy in and able to influence and negotiate to achieve the best possible retentions strategy will be required.

For more information, or to apply for this role, please contact: or telephone to speak to a consultant now on: 0845 6209720.  Visit us at: .

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the and or territory/location specified.  We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment

Keywords: Call Centre Jobs, Contact Centre Director, Talent Acquisition,

Contact Douglas Jackson Limited


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