Douglas Jackson are recruiting for a Senior Operations Manager - Call Centre Manager

By: Douglas Jackson Limited  03/02/2011
Keywords: Call Centre Jobs, Call Centre Managers

 

Job Ref: DJSG2090

Job Title: Call Centre Manager / Contact Centre Manager

50K-55K base, + company bonus + bens

Location: South East

Reporting to the Head of Customer Services this role carries responsibility for the day-to-day management and performance of a contact centre operation tasked with the provision of excellent customer service to all stakeholders.

Specific duties will include:-

  • Make an active contribution to the successful implementation and development of all call centre infrastructure and processes, including recruitment of staff
  • Responsible for the continual development of a high performance culture, ensuring appropriate targets and effective performance management processes are in place

·        To provide operational / technical input to business decisions regarding the call centre environment and the services offered.·        To effectively manage all available resources within budget to deliver on corporate objectives / ’s·        To ensure appropriate MI is produced accurately and on-time to measure contact centre / call centre performanceThe ideal candidate will have a demonstrable track record of success in managing service focussed contact centre / call centre operations. Candidates with experience of building successful service operations from ‘start up’ phase and with a high degree of analytical / numeracy / planning skills will have an advantage.

For more information or to apply for this role, please contact: or telephone to speak to a consultant now on: 0845 6209720.  Visit us at: .

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the and or territory/location specified.  We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment

Keywords: Call Centre Jobs, Call Centre Managers

Contact Douglas Jackson Limited

Email

Print this page

Other news and updates from Douglas Jackson Limited

04/02/2011

Douglas Jackson recruitment for a Strategy Analyst Sales, Marketing & Insight

Strategy Analyst, Sales and Marketing Job Ref: DJSG2093  Job Title: Strategy Analyst, Sales and Marketing (Salary 55K-65K+bens) Location: London /


04/02/2011

Douglas Jackson recruitment for a Contact Centre Director/Head of Contact Centre

  Job Ref: DJMA1254 Job Title: Contact Centre Director/Head of Contact Centres Salary: ?80-120k base- car all, 40% bonus +


03/02/2011

Douglas Jackson recruitment for a Resource Planning Analyst & MI Analyst

  Job Ref: DJMA1248 Job Title: Senior Resource Planning and Management Information Analyst (MI Analyst) Location: North East Salary: to


03/02/2011

Douglas Jackson Recruitment for a Compliance Manager

  Job Ref: DJMA1252 Job Title: Compliance Officer (Compliance Manager) Location: North West Salary: £30-40,000 base, extensive benefits We presently


03/02/2011

Douglas Jackson are recruiting for a Customer Contact Centre Manager

  Job Ref: DJMA1250 Job Title: Customer Contact Centre Manager, (Customer Relationship Centre Manager, Retentions, Sales and Service) Location: Midlands


03/02/2011

Douglas Jackson are recruiting for a Telesales Operations Manager

  Job Ref: DJSN1021 Job Title: Telesales Operations Manager (Multi Site) Location: UK     Salary: 45 – 50k basic salary plus


03/02/2011

Douglas Jackson are recruiting for a Resource Planning Manager & Scheduling Manager

  Job Ref: DJMA1247 Job Title: Resource Planning Manager Forecasting/ Scheduling Manager Salary: to £33 - 46,000 base, dependant on


03/02/2011

Douglas Jackson are recruiting for a Call Centre Director/Site Director

Contact Centre Director / Head of Site Job Ref: DJSG2085 Job Title: Contact Centre Director / Head of Site (Contact


03/02/2011

Douglas Jackson are recruting for a Head of Contact Centre, Sales & Retentions

  Job Ref: DJMA1243 Job Title: Head of Contact Centre (Sales & Retentions) Salary: £80-120k base package to include bonus