Available either on an ad-hoc basis or as part of a support agreement, engineer call-outs to site to resolve system failures, either within a specified time period, or when an engineer is next available.
On arrival at site the engineer will as quickly as possible determine the cause of the problem. Should the fault not be repairable with the current hardware the engineer will either liaise with the hardware vendor to invoke any warranty, or in the event of hardware not under warranty arrange either a quotation on or provide a replacement part. In some cases temporary replacement may be available.
Travel costs within the Mid Wales/North Shropshire area (20 miles of Oswestry) are included in the price. Thereafter a mileage will be chargeable. Time on site is charged on an hourly basis with a discounted rate for pre-booked half and full days.
Visits outside of normal office hours and at weekends for scheduled maintenance are also available at weekend rates.