Contact centre

By: Qube GB  01/09/2011
Keywords: digital tv

To support our continued growth and increasing range of client tailored services Qube GB Ltd invested in a state of the art flexible and easily expandable contact centre solution.

The solution delivers a number of benefits which include:

  • Fully integrated with our line of business application and portal
  • Resilient hosted solution
  • VOIP
  • Integrates with leading CRM solutions
  • Reporting
  • Flexibility and expandability
  • Call recording
  • Multiple contact channels

The contact centre not only provides customer service, technical IT support, account and billing enquiries, complaint/problem resolution, sales order processing and tracking for a number of our clients, but also supports our engineering activity. 

Keywords: digital tv

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