To support our continued growth and increasing range of client tailored services Qube GB Ltd invested in a state of the art flexible and easily expandable contact centre solution.
The solution delivers a number of benefits which include:
- Fully integrated with our line of business application and portal
- Resilient hosted solution
- Integrates with leading CRM solutions
- Flexibility and expandability
- Call recording
- Multiple contact channels
The contact centre not only provides customer service, technical IT support, account and billing enquiries, complaint/problem resolution, sales order processing and tracking for a number of our clients, but also supports our engineering activity.