IT Support Services

By: Air-IT Ltd  08/12/2009
Keywords: Computer Related Services, servers, IT Support


We offer a cost effective solution to either fully outsource your businesses IT needs or compliment your existing internal resources. Your business can enjoy all the benefits of in-house IT specialists - without the associated cost!

Our tailor made IT support packages give you complete peace of mind and take the stress and expense out of managing your technological needs.

We have developed a range of packages that have been designed to provide you with the best level of support dependent on your budget and businesses specific needs. We provide three levels of standard IT support which includes:

Remote-IT – Essential for the small business or start-up providing unlimited remote IT support by Telephone, email and client virtual IT technician portal.

Support-IT – Essential IT support for the small to medium business providing unlimited remote and onsite IT support.

Manage-IT – A fully managed service suited to businesses that are serious about growth providing strategic consultancy and management of IT systems at Directorship level. This package is unmatched for price and service level in our target market.

We also offer bespoke ad-hoc packages and Rescue-IT an emergency response service, so whatever your needs we are sure to have the correct support model for your business.

For a fixed monthly fee, we effectively become your in-house ICT department and there are no hidden costs.

By proactively monitoring your network and systems and quickly fixing problems before they arise, we minimise downtime, improve staff efficiency and increase business productivity.

All our Account Technicians are Microsoft Certified Professionals and have extensive technical expertise in Microsoft server platforms specialising in Small Business, Essential Business, Windows and Exchange servers.

Our support packages are scalable and flexible to suit your changing needs. All include: 

Unlimited helpdesk calls (inc. out of hours)       
Unlimited remote support       
Guaranteed response time
Dedicated Account Manager
Fully secure virtual engineer portal
24/7 Server Monitoring
Monthly onsite backup integrity check
Monthly network reports
Quarterly Desktop health checks
Desktop/server updates
Out of hours server maintenance
Security & firewall management
Server & exchange management/administration

Keywords: Computer Related Services, computer support, IT maintenance, IT Support, network support, PC Support, servers