Mystery Shopping

Mystery Shopping from The Secret Service

By: The Secret Service  10/09/2010
Keywords: customer service, mystery shopping, Mystery Shopping Services

 The Secret Service provides an ethical, confidential service giving  you an insight into your competitors activities and your customers buying experience.

The service is called 'Mystery Shopping' or 'Competitor Research' but should never be seen as covert or underhand. In fact our service allows our clients to improve where they need to and can also highlight what they already do well.

We normally construct an approach which is unique to our clients and will answer specific questions which are posed. Typically clients want to know either about their own company or a combination of competitors, usually looking at:

  • Customer Services
  • Product and Service Awareness
  • Staff Motivation

Keywords: customer service, mystery shopping, Mystery Shopping Services