Mystery Shopping provides an insight into what happens when prospective customers make contact with your sales and customer service teams. Mystery shopping can be used for a myriad of purposes from performance improvement to customer experience, benchmarking, competitive analysis, and price auditing.
ITS Incognito's Mystery Customer and Mystery Shopper services are appropriate for any business providing customer service. We offer a bespoke service and tailor each Mystery Shopping programme to match the service standards of each of our clients.
ITS Incognito's Mystery Customer programmes are cost-effective and our range of Mystery Shopping services covers every aspect of the customer experience.