Mystery Shopper Telephone Calls, Telephone Audits and Test Calls

By: ITS Incognito Ltd  29/01/2011
Keywords: hotel, hospitality, quality assurance

Mystery Telephone Calls and Telephone Evaluations involve mystery shoppers posing as potential customers or clients and calling your company.

Our Mystery Customer Telephone Audits can provide you with a means of measuring your staff's performance that is independent, unbiased and objective. Our mystery shoppers focus on enquiry handling and sales skills and complete a measurement report after each call. All calls are recorded.

Keywords: Customer Service Call Handling, digital telephone call recordings, hospitality, Hospitality and Tourism, Hospitality industry, hotel, hotel consultant, hotel inspector, Improve Customer Service, mystery customer programme, Mystery shopper, mystery shoppers, mystery shopping, Mystery Shopping Agencies, mystery shopping companies, mystery shopping company, quality assurance, Secret Shopper, Service Call, Telephone Test Call, test calls,