Mystery Guest Programme

By: ITS Incognito Ltd  29/01/2011
Keywords: hotel, Hotels, hospitality

ITS Incognito provides highly effective Mystery Guest Programmes for the Hospitality industry. A Mystery Guest Programme is the most comprehensive package available to hotels, inns, and hostels. Typically a Mystery Guest will stay for one or two nights on an "incognito" basis and assess all aspects of a hotel guest's or hostel guest's stay:

•Room reservation call
•First impressions
•Check-in and Check-Out
•Concierge & Porter Service
•Bedroom facilities
•Room Service
•Leisure Club & Spa
•Drinks and Wine Service
•Restaurant Dining
•Breakfast Service
One of the biggest challenges facing the hospitality industry is taking care of the customer on a consistent basis. ITS Incognito's Mystery Guests will help to identify areas requiring improvement and training and monitor customer service, brand and product standards and overall customer satisfaction. Our Mystery Guest Programmes enable our clients to continually measure and improve their service delivery, ensuring customer satisfaction and in turn customer loyalty.

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