ITS Incognito Ltd
hospitality, quality assurance, Inspire
Measurement of adherance to brand standards; focusing on a venue's facilities, cleanliness and brand promotion. Specialising in hostel quality assurance audits through regular unannouced visits by our team of QA inspectors.
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ITS is a leading provider of mystery guest services for hotels.
Hostel Mystery Guest Programmes are designed to improve the customer experience and service delivery.
Helps improve customer service and staff performance. Helps your business to grow and develop Increases customer retention
Helps idenitfy if service delivery matches standards set
Identify training needs and recognise outstanding employees.
Improve service delivery & customer satisfaction.
Helps enhance the customer experience.
Video mystery shopping is the latest and most visual way of experiencing the service provided by your staff to your
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