Mystery Shopping provides an insight into what happens when prospective customers make contact with your sales and customer service teams. Mystery shopping can be used for a myriad of purposes from performance improvement to customer experience, benchmarking, competitive analysis, and price auditing.
ITS Incognito specialises in the Hospitality industry and has accumulated a wealth of knowledge and expertise in this field. We provide highly effective Hospitality Mystery Customer programmes designed for:
•Meetings and events
•Spa day bookings
•Leisure club membership
•Corporate golf, tee time enquiries, golf membership
•Private club membership
•Theme park and visitor attraction bookings
Our Hotel Mystery Customer programmes are appropriate for any business providing customer service. We offer a bespoke service and tailor each Hospitality Mystery Shopper programme to match the service standards of each of our clients.
ITS Incognito's Hotel Mystery Customer services are cost-effective and our range of Mystery Shopping services covers every aspect of the customer experience.