Hotel Mystery Guest Programme

By: ITS Incognito Ltd  29/01/2011
Keywords: hotel, customer service, Hotels

Mystery Guest programmes for prestigious hotels. Our clients are usually the best in their field and wish to stay that way.

Our Mystery Guest services enable our clients to continually measure and improve their service delivery, ensuring customer satisfaction and in turn customer loyalty. Each Mystery Guest Programme is designed specifically for each client. ITS Incognito will work with you to develop a programme tailored to your own exact requirements which may include some of the following criteria:

•Telephone Etiquette
•Sales skills
•Upselling skills
•Missed sales opportunities
•Customer Service Levels
•Product Knowledge
•Product Quality
•Brand Standards and Compliance
•Staff Appearance & Presentation
•Facility Standards
•Speed of Service
•Facility Maintenance
•Food and Beverage Service
•Menu Choice
•Quality of Food
•Food and Drink Presentation
•Wine Knowledge
•Staffing Levels
•Departmental Communication
•Marketing literature
•Staff Excellence

Every member of our Mystery Guest team is trained and briefed on your requirements and service levels to enable them to appreciate what you are seeking to understand and achieve. Crucially we select each Mystery Guest to match your customer profile; unlike many other Mystery Shopping companies, we do not let them pick their own assignments and neither do we take mystery shoppers we have never worked with before from online forums such as for last minute assignments.

See our website for more information.

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