Hostel Mystery Guest

By: ITS Incognito Ltd  29/01/2011
Keywords: customer service, hospitality, quality assurance

ITS Incognito provides highly effective Mystery Guest Programmes for hostels and budget accommodation. A Mystery Guest Programme is the most comprehensive package available to hostels.
Typically a Mystery Guest will stay for one night on an "incognito" basis at your hostel and assess all aspects of a hostel guest's stay:
The Booking Process
First impressions of the exterior of the hostel
Hostel Check In
The Hostel Dormitory
Hostel Bathrooms and Toilets
The Hostel Bar
Common Room and Public Areas
Hostel Kitchen and Cooking Facilities 
Breakfast
Leisure Activities, Ambience and Fun Elements
Safety and Security
Check Out

Our Hostel Mystery Guest Programmes enable our clients to continually measure and improve their service delivery, ensuring customer satisfaction and in turn customer loyalty.

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