Discover a better way of working

By: Paul Hollingworth - 4GM Consulting  17/08/2010
Keywords: customer service, change management, management development

We work with clients in every major industry sector including government and not-for-profit. We feel it is critical to understand the true aspirations of our clients and to develop a set of learning experiences that will actually lead them to change in the right way. Just because something is changed, it does not necessarily mean it is improved. Improvement requires knowledge.

Naturally, our training and development services all incorporate systems thinking principles. These services are also available in-house as standalone interventions.

Our business development services include:

  • customer focused strategy development and deployment
  • rapid change management
  • lean thinking / lean production
  • learning organisation development
  • large group interventions
  • supply chain integration
  • customer expectations research
  • rethinking construction
  • team building events

Our training and development services include:

  • executive coaching
  • leadership and management development
  • innovation and problem solving
  • lean thinking / lean production
  • effective use of management information
  • process improvement using graphical methods
  • Statistical Process Control
  • consulting principles for internal change agents
  • project planning and management
  • customer care
  • complaint handling
  • creative teamwork
  • team building events
  • managing change and stress
  • time management
  • reducing conflict and blame in the workplace
  • team briefing

Keywords: change management, customer service, kaizen, Lean Manufacturing, Lean Thinking, management development, Open Space Technology, process improvement, systems thinking

Contact Paul Hollingworth - 4GM Consulting


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