An auto attendant service enables high volumes of calls to be answered promptly and routed appropriately by an automated system, based on caller choices. This frees reception staff to handle those calls requiring a more personal touch. Auto Attendant (AA) can be used as a front-end to external numbers or extensions to expand operator services with voice forms and pre-recorded messages. This system relieves the operator of repetitive incoming calls, automatically processing them quickly and efficiently.
Call handling applications can be easily implemented and modified at any time, with no specialist knowledge required. This helps ensure they remain relevant and reflect changing business needs to maintain a professional image.