Samsung OfficeServ Call Management

By: Tollring  08/09/2010
Keywords: telecommunication services, management software, monitoring

Maximise your investment in people, communications and IT resources.

Whether you are managing a small team of reactive service staff or supporting a large outbound sales team you can enhance any contact centre environment with real-time data and analysis from Samsung's scalable Call Management Software packages.

3 Packages to suit every budget and requirement

Available in 3 distinct software packages, allowing you to select the most appropriate and cost-effective solution that meets your individual requirements.

Officeserv Call Reporting
Provides a competitive call logging solution with advanced features such as live call monitor, a PC-based 'soft wallboard' and extension detailed reporting.

Exploiting historical data to identify core trends in call traffic and resource usage Officeserv CR is an extremely effective business tool that provides an unrivalled insight into your business communications. Available for multi site call management with any number of supervisor clients.

Officeserv Contact Centre
Officeserv CC takes your solution one step further, introducing enhanced functionality for informal call centre environments.

Utilising your Samsung system's ACD data* to present ACD Group statistics and Traffic reports in graphical format your business will benefit from a greater depth of analysis on staff and departmental resources. Available across multiple networked sites with any number of supervisor clients.

Officeserv Contact Centre Agent
Utilising the power of CTI, Officeserv CCA provides screen-popping capabilities so the caller's details can be displayed before the call is answered. The solution can integrate with customer databases to provide enhanced call centre functionality. Supervisors are able to manage call centre agents more closely with realtime agent status information showing which agents are on calls and which agents are logged out and for what reason.

All of the above packages can have Call Recording integration giving you the complete communications management suite.

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