Always Unified- (Microsoft Unified Communications)

Always Unified-  (Microsoft Unified Communications) from Intelecom UK Ltd - Hosted Call Centre Solutions

By: Intelecom UK Ltd - Hosted Call Centre Solutions  06/09/2010
Keywords: microsoft, call centre, exchange

Unified Communications offers a communication platform which integrates telephony, e-mail, instant messaging, video and availability notification.

Using a familiar user interface (e.g. Outlook), employees are able to view each other's availability and over which channels dialogue can be established. It is possible to start interacting and cooperating effectively based on the communications channel best suited to the situation. Interaction is not dependent on whether you are in the office, in your home office, or out travelling. This represents a level of flexibility that many employees want to exploit.

Keywords: business telephone systems, call centers, call centre, Call recording, Cloud Hosting, contact center, Contact centre, exchange, fax to email, IVR, ACD, microsoft, sms messaging, Sonar, Telecommunications Equipment, Virtual Call Centre, Virtual Pbx,

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