Inbound Help Desk, Inbound Customer Support, Outbound Customer Support

By: amarketforce  11/01/2010
Keywords: email, Customer Support, Canada

( ) aMarketforce is a powerful outsourcing company that serves as the back office support for sales and marketing departments of US-based companies.
We specialize in providing critical services required for increasing your revenue and maximizing shareholder value. In addition, operating from our offshore centers allow us to provide our clients high value at low costs.
Our services cover all aspects of marketing communications such as list development, marketing campaigns, customer and technical support. aMarketForce serves as a reliable business partner that adds value to an organization and provides competent, trustworthy support. Some of our services are:
Inside Sales
• Prospect Database Development
o Contact List, Email List development, Targeted email list development
• Customer Database Validation
o Database verification, Database cleansing, Database Cleanup, Email list cleansing, Email list verification
• B-to-B Lead Generation
Sales lead generation, b2b lead generation, outbound calling, Event recruitment, marketing, new client marketing, cold calling, lead prequalification, telemarketing, Lead management
Marketing Services
• E-mail Campaigns
o Email Marketing, Internet Marketing, SEO, SEM, Search Engine Marketing, Search Engine Optimization, Affiliate Marketing, Email blasts, Email management
• Event Recruitment
o Event Recruitment, Event invitation, Webinar registration, webinar invitation, webinar setup, webinar management
• Web Site Management
• Market Research
• Industry and Competitive News Tracking
o Competitive analysis, Market Analysis, Web Analytics, Digital Marketing

Data Entry and Back Office Operations
Data entry services
Data processing services
Data conversion services
o Online, Offline data entry - database, text, numeric data entry - data entry for mailing list - data entry of surveys, questionnaires, reports - copying, pasting, editing, sorting, and indexing
o Database operations like DeDuping, Extrapolating, Merging, and Sorting
o Form filling and processing
o Survey processing, insurance claim processing, check processing
o Web processing and research, data conversion from web to excel, MS Word etc
Inbound Help Desk
• Pre-Sales Response Management
o Inquiry handling and pre-sales support
o Fulfillment of information requests
o Handling purchase calls
o All in-bound support calls for events
o Respond to all toll free calls
• L1 and L2 Support
o Simple issue registration/logging
o Pre-defined process-based issue analysis and resolution
o Issue escalation and hand over to customer support team
o Customer issue record analysis and management

888 Saratoga Avenue, Suite 203
San Jose, CA 95129
USA Phone: +1 (408) 342-1700
Toll Free: +1 (877) 342-1700
Fax: +1 (408) 342-1705
For more information, please write to [email protected]

Keywords: Appointment Setting, B2b Lead Generation, Bulk Emailing, Canada, Customer Support, email, Email Blast, Email Campaign, email campaign management, Email List