XMPro Is Proud To Share Czarnikow's Achievements
customer service, compliance, Operational Risk
Dallas, TX, August 2013 – XMPro is proud to share the results achieved by Czarnikow Group Limited, after implementing XMPro iBOS (Intelligent Business Operations Suite) integrated with Microsoft CRM, Microsoft SharePoint, Infor SunSystems FMS and Allegro [Commodity Trading Platform].
Celebrating its 152nd anniversary this year, Czarnikow has grown to become a large player in the sugar and ethanol industries, supporting over 300 customers across 90 countries and dealing in roughly 10% of all sugar traded annually. With their head office in London and 11 regional offices around the world, the organization faced complex challenges with regards to managing unstructured processes, security, compliance and day-to-day operational risk.
Czarnikow has since implemented XMPro iBOS and has seen significant improvements in the following key areas:
• Managing and mitigating operational, commercial and financial risk
• Seamless links between front, middle and back office
• Strong proactive business rules and process flows to enable delegation of authority
• Underpinning the business operations to support growth and development plans
Czarnikow’s ICT Manager, Stuart Durrant, says “We choose a best of breed solution, leveraging the core capabilities of the new products, but also the existing software which formed the final solution. XMPro is not only the BPM application which has allowed us to model and control our non-linear business processes, but it has also become the central point of integration between our business systems, quite simply XMPro is the glue which holds our systems together.”
XMPro’s Intelligent Business Operation Suite helps global companies like Czarnikow dramatically improve operational performance, compliance, customer service and harness the collective knowledge of people to work smarter, not harder.
For more information download the full case study here: http://xmpro.com/czarnikow
XMPro helps organizations that are dealing with unpredictable processes, which are reliant on knowledge workers, to reduce uncertainty and risk related to these processes. XMPro iBOS is a complete and integrated “intelligent business operations server” that matches business operations strategy with business process technology. Structured -, unstructured -, and hybrid processes, social, mobile and connected – all in one iBPMS solution. For more information, please visit www.xmpro.com.
Czarnikow Group Limited has been in the sugar business since 1861 and is the premier provider of world sugar market services. With a head office
in London and 11 regional offices around the world; the organization supports over 300 customers across 90 countries and deals in approximately 10% of the 50 million tons of sugar that is traded annually. Czarnikow is focused on enhancing value through the supply chain. Czarnikow offers the full range of market services and meets the differing needs of sugar producers, consumers and processors. For more information, please visit www.czarnikow.com.
, customer service
, Operational Risk