Customer Feedback Surveys

By: We Love Surveys  14/03/2014
Keywords: Customer Feedback, Customer Satisfaction, online surveys

What if every customer was a mystery shopper? What if you gave every visitor the opportunity to tell you what they liked and dis-liked about shopping, dining or doing business with you? Not only would it give you information that allowed you to take action and improve your organisation, but it would actively demonstrate that you care about your customers and their opinions. We love surveys can help you engage with your customers and collect all sorts of customer feedback, from simple customer satisfaction surveys to customer journey mapping. The data collected can offer you a valuable insight into those critical touch or voting points in your proposition and will help you engage with your customers and improve loyalty. Our past experiences have seen our own customers make operational changes driven by their customer’s feedback and in many cases these have also offered efficiency savings. A good customer satisfaction questionnaire can help identify where a particular location requires help in meeting your expected standards or where a specific team or colleague consistently goes the extra mile for its customers.

Keywords: Customer Feedback, Customer Satisfaction, Customer satisfaction surveys, online surveys

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