Supply of sia registered doormen and stewards for outside events, stadiums and festivals

By: Rhino Security London  09/09/2009
Keywords: Access Control, alarm response

Rhino Security London supplies SIA registered doorman and hosts to several leading outside  events  including SW4 (music), Brockwell Park (community), Secret Garden (festival) and Gay Pride  and Vauxhall Tavern (gay )

We choose, dress, and  our doorman in line with our clients requirements.  All our staff are SIA registered  in line with current UK legislation which includes police vetting and appropriate training including, health & safety, fire safety, first aid, crowd control techniques and  other necessary skills.

To ensure our staff fit our client requirement's.  Security are often a venue's interface with the customers and need to be hosts as much as anything else.   We  look closely at

1. background.  We strongly prefer staff who have a proven  track record of  commitment, honesty and reliability.  Typically our SIA registered doorman will be in full time employment in a responsible professional job  (eg teacher, ex army) with a stable home life.   For key personnel a strong background is essential but for lower level stewarding positions we prefer university students preferably from the same college too who are going to bond together and be able to master their security brief quickly.  We also find students are typically responsive to following instructions and have good interpersonal skills.

2. physique.  Whilst it is not essential for security to be well built it can be helpful as a deterrent.  However some of our clients prefer lighter built security staff particularly for hosting or VIP roles.  Typically for outside events and festivals key access points (eg main gates) will require better built security as a deterrent but elsewhere for steward level positions less robust physiques will be generally be more than adequate (exceptions to this would be at front of main stages,  access to VIP areas, bar areas and ticketing areas)  

3. character. All Rhino Security staff are vetted and applicants who show in any way a aggressive or negative attitude are not selected.   Polite empathetic BUT firm security can often defuse a situation before it even arises and deter trouble makers.  Again  outside events and festivals work on a two tier system with a lower standard required for steward positions.  For key positions however especially managerial ones strong but patient characters are required as they will often are often with large number of  relatively inexperienced personnel (eg student stewards, volunteers etc)

4. interpersonal skills.  All Rhino Security are taught the importance of being polite at all times even when having to eject patrons from a venue or refuse entry.  This includes when customers may be being abusive.  Politeness’ is essential at all times both to defuse situations and to minimize inconvenience to other customers who may be in earshot.  For both stewards and senior security staff politeness is essential but senior staff must be able to direct and efficiently lead teams of stewards /volunteers  who will often be relatively inexperienced

5. dress code.  We strongly advocate security being dressed smartly and not under any circumstances in "bomber jackets" "caps" or other inappropriate attire.  Appropriate will vary from venue to venue from for example T shirts in a gay venue to Jasper Conran suits at venues such as Mezzo or fore VIP protection.  In general though we recommend black suits, black shirts, formal Oxford shoes and overcoats in winter with high visibility markings (including uniglo wear for night times).  Whilst we are  flexible if client’s have particular dress requirements it is essential that senior security and stewards are highly visible to members of the public at all times

6. equipment. Again this varies from venue to venue but in general we recommend Motorola 2 way radio with covert earpieces (bar /venue manager also to be supplied one).  Hand held metal detectors ("wands") can also be desirable at late night venues.  For outside events the highest quality radio systems are required as a minimum.  Stewards in particular will often be acting as yours eyes and ears and need to be able to quickly communicate any issues back to the designated security control point(s)

As well as selecting the right security for a venue it is also essential to supply the right  "Head Doorman" or for outside events teams of  “Head Doorman”   The Head Doorman must have experience of having managed outside events before and be able to manage, moniter and motivate teams as well as being able to answer to the Event organisor

One of the key financial advantages of using good security and Rhino Security London in particular is that you will find your customers are happier and hence more likely to return AND you may well need less security than you currently employ. 

Rhino Security London  charge a flat £15 per hour per SIA registered security and £10 per hour for stewards. If you are interested in a confidential review of your possible security requirement  at your venue we recommend calling Shannon  O'Sullivan on 020 77735 2246. Any discussion will be treated confidentially and there is no obligation.

Keywords: Access Control, alarm response