There is a subtle but important difference in
procedures for handling private vs public events and in the personnel required
. Typically for private events stronger socializing,
interpersonal, hosting and greeting skills are required as well as a wider degree
of latitude as regards unacceptable patron’s behaviour.
In addition because
of the one off nature of and wide range of possible private events the Head of
Security needs to more versatile and able to create a rapport with the client
quickly . It is often the case that
ejecting patrons will be very very much the last resort and only done with the permission
of the client. We recommend the client providing a written as well as oral brief.
To ensure our staff fit our client requirement's. Security are often a
venue's interface with the customers and need to be hosts as much as anything
else. We look closely at
1. background. We strongly prefer staff who have a proven track
record of commitment, honesty and reliability. Typically our SIA
registered doorman will be in full time employment in a responsible
professional job (eg teacher, ex army) with a stable home life. For private events we pick our most sociable
staff with the strongest interpersonal, greeting and hosting skills
2. physique. Whilst it is not essential for security to be well built it
can be helpful as a deterrent. However some of our clients prefer lighter
built security staff particularly for hosting or VIP roles. For private events, unless there are specific reasons that come
out of the briefing, we recommend slimmer built and female security
2. character. All Rhino Security staff are vetted and applicants who show in
any way an aggressive, negative attitude or poor personal habits are not
selected. Polite empathetic BUT firm security can often defuse a
situation before it even arises and deter trouble makers. For private events we
recommend staff with strong socializations skills.
3.. interpersonal skills. All Rhino Security are taught the importance of
being polite at all times even when having to eject patrons from a venue or
refuse entry. This includes when customers may be being abusive. Politeness’
is essential at all times both to defuse situations and to minimize
inconvenience to other customers who may be in earshot. For private events we prefer to allocate
staff who score highly on interpersonal skills above any other skill security
4. dress code. We strongly advocate security being dressed smartly and
not under any circumstances in "bomber jackets" "caps" or
other inappropriate attire. Appropriate will vary from venue to venue
from for example brightly colored T shirts for a children’s party to Jasper Conran suits for a wedding. If
there is no preference in general we
recommend black suits, black shirts, formal Oxford shoes and overcoats in
5. equipment. Again this varies from event to event but in general we recommend
Motorola 2 way radio with covert earpieces (there should be no need for the event
organizer to have a radio but we do recommend the Head of Security is allowed
to check in with the host to make sure he/she is happy with proceedings).
Hand held metal detectors ("wands") and other equipment will generally
not be required unless specific risks are indentified in the client briefing.
As well as selecting the right security for a private event it is also essential to supply the right
"Head Doorman" The Head Doorman as well as co coordinating his team
needs to have the trust of the host . In addition the Head Doorman has to
often act as Door Host or Door Selector which requires an excellent
understanding of the event and the client’s preferences. Again we prefer Head Doorman with, highly socialized
and interpersonal skills over any other
skill category for private events .
One of the key financial advantages of using good security and Rhino Security
London in particular is that you will find your customers are much happier AND you may well also need less security
than you think.
Rhino Security London charge a flat £15 per hour per SIA registered
security. If you are interested in a confidential review of your possible
security requirements we recommend calling Shannon O'Sullivan on
020 77735 2246. Any discussion will be treated confidentially and there
is no obligation.
Rhino Security London has supplied security, door hosts and VIP hosting to birthday parties , bar mitzvahs and weddings.
We have also provided "special" teams to handle celebrity weddings and other occasions where there
has been a press/ no photography ban
(even for patrons) and celebrity patrons present who required particularly