Opera V5 & Hotel Procedures 1 Week Course or 2 Weekends

By: Reception Academy   05/12/2014
Keywords: hospitality jobs, hotel jobs, Hotel Recruitment

Opera PMS V5 Hotel Procedures This 5 day intensive course is a shorter version of our leading Hotel Receptionist 4 week course. Based around the Opera Property Management System (Opera PMS V5) all relevant theory and techniques are taught to ensure the student gains the required skills to work in international hotels. Applicants for Hotel Receptionist positions are generally required to have experience with Opera Property Management System (PMS). There are no restrictions for attendance however we generally recommend this course for applicants with some previous Hotel Receptionist experience. This shorter “fast track” course is ideal for those individuals who have little time to study and wish to refine their existing skills and learn the Opera PMS. This is inclusive of graduates/post-graduates who have completed Hospitality degrees/further qualifications and are looking to refine their CVs. Our experienced trainers introduce the students to the theory of standard procedures and follow by giving them an overview of the Opera PMS programme. With exclusive access to a laptop for the duration of the course students learn to implement and practice their newly gained knowledge. Upon completion all students shall be familiar with using Opera PMS to create bookings, complete check-ins, check-outs, process cancellations, carry out amendments, exchange foreign currency etc. This provides our students with a working knowledge of Hotel procedures and prepares them to run the reservation system efficiently. During the 20 hour training our dedicated trainers provide assistance by offering advice on the best interview techniques used in the industry. Course material covered: Understanding the role of a Hotel Receptionist Checking Availability & Quoting Rates Analysing Occupancy via the Rate Grid Introduction to Hotel Accounts Reservation procedures Billing & Payments Billing Instructions: POA & City Ledger (Billback) Booking Procedures Room Allocations Check-Ins and Check-Outs Booking via telephone Traces Routings Adjustments Rebates Fixed Charges Sharer Use of Hotel Terminology Inclusive of the price: Certificate of completion for “Essentials of Opera PMS V5” Reception Academy stationery Tea & Coffee Course timings: Weekday Course London: Monday-Friday, 07:30-11:30 or 12:00-16:00 or 16:30-20:30 Weekend Course London: Saturday - Sunday, 09:00-14:00 (two (2) Consecutive Weekends)

Keywords: hospitality jobs, hotel jobs, Hotel Receptionist, Hotel Recruitment, Opera PMS, receptionist training,

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