Hotel Reservations Agent 2 Week Course

By: Reception Academy   05/12/2014
Keywords: Hotel reservations, hotel jobs, hospitality recruitment

Hotel Reservations Agent Course: This comprehensive Hotel Reservation Agent Course combines theory and practical exercises to ensure the student has the knowledge and skills to work in any Reservations Department of any major international hotel. To participate in this course all applicants must have a working knowledge of Opera Property Management System (PMS) V5 full service. Those applicants without this understanding are advised to complete the one week Opera PMS V5 & Hotel procedures prior to taking the Hotel Reservations Agent course. This course was created in conjunction with international hotels therefore all relevant subjects are covered to ensure our students graduate as exceptional professional Hotel Reservations Agents; Specifically suited to individuals who wish to expand upon their skill set and therefore progress their career. Upon completion of the course we provide assistance to our students when seeking employment by creating a profile page for them, which is accessible to over 500 hotels. Course Material covered: Processing bookings via phone Group/multiple bookings Booking from allocation 3rd party payment requirements Processing of pre-paid and deposit rates Arrival checks, follow up and chasing payment guarantee Rate structure and cancellation policies Up-Selling services Understanding of market codes, source and channels Basic understanding of global distribution systems and Opera PMS options Revenue per available room (RevPAR), average daily rate (ADR) and commission calculations Setting up of routing and sharer Room type balancing Processing day use bookings Pay master accounts Essential billing instructions Inclusive of the price: Certificate of completion for “Hotel Reservations Agent” Hotel specific Reception Academy CV Profile photograph to be attached to CV Individual profile on the Reception Academy website, which is accessible to over 500 hotels Graduation ceremony in a 4/5 star hotel attended by Hotel staff recruiters Reception Academy stationery Tea & Coffee Course timings: Weekday Course: Monday-Friday, 07:30-11:30 or 12:00-16:00 or 16:30-20:30 – two (2) weeks

Keywords: hospitality recruitment, hotel jobs, Hotel reservations, Hotel Reservations Agent, Opera PMS,

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