Hotel Receptionist & Opera V5 4 Week Course or 9 Weekends
hospitality jobs, hotel jobs, Hotel Receptionist
Hotel Receptionist & Opera PMS V5
This popular course has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, leading to potential employment in Hotels worldwide.
Our four (4) week course covers standard Hotel procedures, introduction to Opera Property Management System (Opera PMS V5), Brand-standards of 5* Hotels and is followed by hands on practical sessions behind a replica desk, where newly learnt skills are put into practice.
At the Academy it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future. This course is tailored to meet the requirements of individuals with no previous Hotel Receptionist experience. Consequently anyone from any professional background, nationality or age is welcome to join the course.
Upon completion of the course a profile is created on our website for each graduate consisting of their CV, a professional photograph, contact details and their preferences for employment. Our partnered hotels are granted exclusive access to these profiles in order to find suitable applicants for their vacancies.
As a result of close collaboration with our partnered hotels many of our graduates find employment upon completion of the four week course.
Taught by experienced instructors, this unique interactive 80 hour training, gives you an insight into the real working environment of Hotels.
Course Material covered:
UK 5* Hotel procedures and brand standards:
Customer service procedures; Welcoming guests upon arrival and using correct terminology
Checking guests in and out and all other booking/reservation procedures
Opera PMS Version 5 reservation system:
Checking –In and Checking-Out guests using the software
Introduction to Hotel Accounts used in Front of House
This market leading hotel reservation software is utilised by many UK and International Hotels
Sales & guest interaction:
Role play sessions using our replica Hotel Reception desk in our classrooms
Becoming familiar with hotel terminology (specific language used in the UK)
Learning to up-sell a room to a guest
Guest complaint handling
CV writing skills; guidance on creating the correct CV for Hotels
Interview techniques; guidance on how to perform in an interview
Career path planning for a clear understanding of your future in the hospitality industry
Included in the price:
Reception Academy stationary to utilise during the course.
Access to our classrooms during the course, subject to availability
Certification of completion
Graduation ceremony in a 4/5 star London Hotel
Professional profiles on the Reception Academy website which is accessible to over 500 partnered hotels
An e-copy of your customised Reception Academy CV
An e-copy of your profile photo, in jpeg format
Course times available:
Monday – Friday 07:30 – 11:30 or 12:00 – 16:00 or 16:30 – 20:30 – 4 weeks
Saturday or Sunday 09:30 – 18:00 – 9 weekends
, hotel jobs
, Hotel Receptionist
, Opera PMS