Hospitality English Language 2 Weeks or 2 Weekends
english language, english lessons, Esl
Hospitality English Language
This interactive Hospitality English course is designed for individuals looking to develop their professional language and conversational skills, specifically for use within the hospitality and customer service sector.
During this two (2) week course you improve your understanding of hospitality terminology and focus on real life situations you will face whilst working in hotels.
Using our expertise within the industry, we have tailored a course desired by Hospitality recruitment professionals that will prepare you to start and succeed in your chosen career.
Created in line with 5* UK Hotel industry standards and taught by a Hospitality professional, the course is filled with fun exercises, interesting conversations, and useful activities.
Students will be given the opportunity to learn and practise structures and vocabulary used in the industry, and develop a practical understanding of working in Hospitality. The course starts at a basic to lower intermediate level of English, aiming to reach an upper intermediate level by the end of the course. For those students that progress faster, additional, more demanding exercises are provided.
Most importantly you will take away with you the expertise to continue developing your professional career.
Classes have a maximum of 12 students to ensure you get the most out of your training with us.
To benefit fully from this course and continue learning after completion, we require students to bring the following inexpensive items:
English Dictionary or Smartphone with Translation App
Dictaphone or Smartphone with recording capabilities
Alternatively, these training aids (Dictionary & Dictaphone) can be purchased at the academy for a small additional fee.
Course Material covered:
UK 5* Hotel essential language skills:
Holding a conversation
Follow up conversations
Conversations in a lift
Communication between departments
Telling the time
Recommending places to visit
Show round language
Essential hotel vocabulary
Language used at the Reception Desk
Check-In vocabulary & conversations
Check-Out vocabulary & conversations
Language used in the Restaurant
Up-selling services & facilities
Language used by Sales & Marketing
Describing a room/room categories
Language used by Reservations
Taking a booking
Selling a room
Language used by Housekeeping
Language used in Accounts
Obtaining Method Of Payment (MOP)
Explaining the bill
Checking guest satisfaction
Handling difficult situations & complaints
British English versus American English
Forbidden service phrases
Use of positive language
Basic interview phrases
Conflict in the workplace
Methods of learning:
Student voice recordings
Voice recognition exercises
Interactive language games
Use of Reception Academy Workbook
Phonetic alphabet (universal alphabet)
Included in the price:
Reception Academy stationary to utilise during the course.
Reception Academy course workbook
Certification of completion
Thirty (30) hours of training with qualified teacher
Course times available:
Monday – Friday 08:30 – 11:30 or 12:00 – 15:00 or 16:30 – 19:30 – 2 weeks
Saturday & Sunday 09:00 – 16:30 – 2 weekends
, english lessons
, Hospitality Employment
, Hospitality English
, hotel jobs