Hospitality English Language 2 Weeks or 2 Weekends

By: Reception Academy   05/12/2014
Keywords: english language, english lessons, Esl

Hospitality English Language This interactive Hospitality English course is designed for individuals looking to develop their professional language and conversational skills, specifically for use within the hospitality and customer service sector. During this two (2) week course you improve your understanding of hospitality terminology and focus on real life situations you will face whilst working in hotels. Using our expertise within the industry, we have tailored a course desired by Hospitality recruitment professionals that will prepare you to start and succeed in your chosen career. Created in line with 5* UK Hotel industry standards and taught by a Hospitality professional, the course is filled with fun exercises, interesting conversations, and useful activities. Students will be given the opportunity to learn and practise structures and vocabulary used in the industry, and develop a practical understanding of working in Hospitality. The course starts at a basic to lower intermediate level of English, aiming to reach an upper intermediate level by the end of the course. For those students that progress faster, additional, more demanding exercises are provided. Most importantly you will take away with you the expertise to continue developing your professional career. Classes have a maximum of 12 students to ensure you get the most out of your training with us. To benefit fully from this course and continue learning after completion, we require students to bring the following inexpensive items: English Dictionary or Smartphone with Translation App Dictaphone or Smartphone with recording capabilities Alternatively, these training aids (Dictionary & Dictaphone) can be purchased at the academy for a small additional fee. Course Material covered: UK 5* Hotel essential language skills: Welcoming guests Holding a conversation Follow up conversations Conversations in a lift Small talk Communication between departments Telling the time Giving directions Floor levels Dates Phone conversations Recommending places to visit Show round language Essential hotel vocabulary Phonetics Intonation Language used at the Reception Desk Check-In vocabulary & conversations Check-Out vocabulary & conversations Language used in the Restaurant Up-selling services & facilities Language used by Sales & Marketing Describing a room/room categories Language used by Reservations Taking a booking Selling a room Language used by Housekeeping Special occasions Language used in Accounts Obtaining Method Of Payment (MOP) Explaining the bill Checking guest satisfaction Handling difficult situations & complaints British English versus American English Forbidden service phrases Use of positive language Employment vocabulary Basic interview phrases Conflict in the workplace Methods of learning: Student voice recordings Intonation checks Voice recognition exercises Tutorial videos Visual exercises Listening exercises Dictations Pronunciation checks Conversations Interactive language games Use of Reception Academy Workbook Phonetic alphabet (universal alphabet) Included in the price: Reception Academy stationary to utilise during the course. Reception Academy course workbook Certification of completion Thirty (30) hours of training with qualified teacher Course times available: Weekday Course: Monday – Friday 08:30 – 11:30 or 12:00 – 15:00 or 16:30 – 19:30 – 2 weeks Weekend Courses: Saturday & Sunday 09:00 – 16:30 – 2 weekends

Keywords: english language, english lessons, Esl, Hospitality Employment, Hospitality English, hotel jobs,

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