Customer Service Excellence - Based on 5 Star Hotel Service Skills
customer service, Hotel management, 5* customer service
Guest Service Excellence Course for individuals
Based on brand standards used by international 5 star Hotels we have created this dynamic one day customer service course, specifically designed for those looking to enter the work force or enhance their existing skills.
This unique interactive Guest and Customer Service course gives you insight into what is required to deliver exceptional, five star personalised service that guests or customers will remember.
Learn how your career progression is dependent on the service you provide and how Excellent Customer Service Skills can help you go above and beyond in today's competitive job market.
Five Star Service is not only for Five Star Hotels. Whether you work in a coffee shop, in a retail outlet, a fast food restaurant, or an office, this in-depth course will help you to enhance your skills and become noticed by your superiors for exceeding guest/customer expectations.
At the Academy our goal is to ensure you acquire the essential skills setting you on the right path for your future. Consequently anyone from any professional background, nationality or age is welcome to join the course.
Guest Service Excellence Course for employers
Having skilled staff that are able to offer exceptional customer service to your clients, is fundamental to developing and sustaining any business.
As pioneers of practical front of house Hospitality training, we have taught countless passionate students who have gone on to secure careers in a variety of multinational branded Hotels. Our exceptional training for Hospitality front of house is recognized by many major international brands such as Hilton, Marriott and Crown Plaza, who pride themselves on maintaining high standards.
Using our expertise in the industry has enabled us to base our Customer Service Excellence program on the highest brand standards used by our 5* international partnered Hotels. This classroom based course caters to both individuals looking to gain customer service skills they can use in a variety of service sectors as well as employers looking to polish their employees existing skills.
Please find below a full breakdown of the modules included in the Customer Service Excellence program. As an employee we can train your team members from our training facilities or offer them in-house training at your own premises. If you have a need not addressed by the modules we would be happy to discuss this with you further with view to including it for your team.
Course Material covered:
International Five Star Hotel Guest Service Skills and brand standards:
Welcoming Guests/Customers - Effective First Impressions
Setting the Stage
Building Rapport and Guest/customer Loyalty
Learning how to Personalise Service
Recognition for exceeding Guest/Customer expectations by going above and beyond
Exceeding Guest Expectations / Going Above & Beyond
Become a Guest Hero
Reading your guests / Understanding Customer needs
Anticipating Guest/Customer Needs
Opportunities for Up-Selling as way of improving Guest / Customer Service Experience
Conflict Resolution / Complaint Handling Skills
Reviewing Customer Service Satisfaction
Presenting yourself professionally
5* customer service
, customer service
, Hotel management