Effective Systems Ltd provides IT support to it's customer base through 6 different methods :
1. On Site assistance - we will send an IT Support Technician to your site to attend to the problem in person.
2. Remote Interaction - with your prior agreement, we can use a range of software tools to interrogate and repair your equipment from a remote location
3. Telephone Support - one of our experienced IT Support Technicians can talk you through a diagnosis of the problem to help to guide you to a solution.
4. E-mail Support - for non-urgent support issues, we can provide a response by e-mail.
5. Knowledge base / Security centre - customers who have taken out IT Support contracts have access to our Knowledge Base & Security Centre tools which enable you to research a solution to your particular issue.
6. Regular preventative ‘Health checks’ - for contract customers, we can schedule regular visits from an IT Support Technician to carry out a health-check of your system to eliminate issues before they develop into a major problem that disrupts your business.