Assertiveness Skills

By: Henshall Centre  25/09/2009
Keywords: communication skills

Delegates learn how to:

· Stand firm in a diplomatic and constructive way

· Understand their own behaviour and its effect on others in the workplace

· Recognise when it is appropriate to make a stand

· Differentiate between aggressive, passive and assertive behaviour, both verbal and non-verbal

· Discover their own present level of aggressive, passive, or assertive behaviour

· Become aware of a variety of assertiveness skills for effective communication in the workplace

Keywords: communication skills