IT Support

By: Forge Dynamic Limited  10/02/2011
Keywords: IT Support, IT Services, IT consultancy

Remote Assistance 

  • Telephone support
  • Remote system control


On Site Support

  • Should we be unable to solve an issue remotely we will make an on-site visit, as agreed in the terms of the Service Level Agreement (SLA)


Environment Management

  • Pro-active 24/7 monitoring of your environment, PCs and servers
  • Patches, updates and fixes
  • Security management
  • Anti-virus management
  • Account management
  • Network administration

Online Help Desk

  • We will provide you with access to our online help desk facility to log issues and support calls 24 hours a day 7 days a week


Regular on-site visits

  • Depending on your requirements this can be monthly, weekly or more if you feel it necessary


Service Level Agreement

  • We will work with you to develop a Service Level Agreement that is tailored to your needs and provides you with the security you require to get on with your business


Keywords: IT advice, IT consultancy, it consultants, it outsourcing, IT Services, IT Support, IT Support E2, IT support services, network support, Server Support,

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