Service Level Agreements

By: Chartered Institute of Public Finance and Accountancy (CIPFA)  24/11/2011
Keywords: management, course, public

This workshop will offer practical tips to those responsible for developing SLAs, explore the Do’s and Don’ts and enable drafting of more watertight SLA’s in the future. The practical sessions will also illustrate how an can help to improve communications between parties, manage expectations, and build the foundation for a win-win relationship.

Keywords: course, management, public

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