Chartered Institute of Public Finance and Accountancy (CIPFA)
management, Public Sector, public
As the public sector spending squeeze starts to bite, and the trend towards greater reliance on external providers (private companies, CSOs or mutuals) to deliver public services gathers pace, organisations need to place added emphasis on contract management to help drive out costs while ensuring front line services are maintained.
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You will leave this session equipped with 40 tools, techniques and templates for building strong trust and shared vision between the partners in your shared service.
The demand for enhanced communication and increased service levels is increasing as organisations face up to the prospect of reduced budgets and growing service expectations. Managing issues effectively requires many varied skills and with it increased risk. One of the most effective techniques is the use of Service Level Agreements (SLA).
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